My story summarised

For those of you who have not the time or inclination to read all of the posts telling my story as I pass through the NHS, this 18 minute video was produced by Leeds Teaching Hospital Trust and shown to a recent internal conference on patient experience. It’s about to be edited down even further to show to the Board. I hope that it raises awareness of the challenges of getting the administration right and triggers the process improvements with which I hope to be associated.

Thank you to the Patient Experience Team for listening to me and helping make this film. If I look a bit grumpy on occasion (as in the still) then that’s because I spent about 90 minutes recalling just the downside of my experience. I want to reiterate that the medical care has, by and large, been wonderful.

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