Category Archives: Leadership

Can the water industry be nationalised at zero cost?

There is a lot of debate about whether or not the water industry should be (re-)nationalised, and what that might cost. Rather vocal in the current debate is Feargal Sharkey, who proposes a mechanism through which it might be nationalised at zero cost.
So, with the help of ChatGPT, here is an analysis/critique of his proposal.

  1. The strongest part of Sharkey’s argument: regulatory value is not the same as market value

The Government’s estimated cost of nationalisation uses Regulatory Capital Value (RCV) as a proxy for the value of the industry. Defra estimates the cost at around £100 billion because it includes both the value of equity and the assumption of existing debt liabilities.

Sharkey’s criticism is that RCV is a regulatory accounting construct, not a freely traded market valuation. This is a legitimate point.

A company’s economic value should ultimately reflect:

  • the expected future cash flows;
  • the risks faced by investors;
  • the condition of its assets;
  • its future investment requirements; and
  • its liabilities.

If a company has poor performance, high debt and large future obligations, its equity value may indeed be substantially below its regulated asset value.

This distinction is important. For example, a house may have a theoretical market value of £500,000, but if it requires £400,000 of essential repairs and has a large mortgage, the owner’s equity may be much smaller.

Confidence: 0.9

  1. Where the argument becomes more complicated: debt does not disappear

The more difficult part is the suggestion that companies could simply fail and be acquired cheaply.

A water company is not like an ordinary failed business because:

  • it provides an essential public service;
  • its assets cannot realistically be abandoned;
  • continuity of supply must be maintained;
  • creditors have legal rights.

If a company enters insolvency or a special administration regime, the Government cannot simply ignore creditors. The treatment of debt would depend on the legal process and the priority of different claims.

Defra’s position is that the nationalisation cost estimate includes debt because creditors could require compensation or repayment, and because government would ultimately need to deal with those liabilities.

However, Sharkey’s counterargument is that investors knowingly accepted risks associated with highly leveraged companies. If a business fails, shareholders normally bear losses first and creditors may also face losses depending on circumstances.

That principle is central to modern capitalism: investors receive returns because they accept risk.

Confidence: 0.85

  1. The key question: are water companies actually insolvent?

This is where the debate becomes technical.

A company can have:

  • a positive regulatory asset value;
  • substantial physical assets;
  • large debts;
  • weak profitability; and
  • poor equity value,

without being legally insolvent.

The water industry was deliberately designed around regulated monopoly companies financed partly through borrowing. Debt itself is not necessarily evidence of failure.

The issue is whether:

  • debt levels are sustainable;
  • investors have received excessive returns relative to risk;
  • companies can finance required investment;
  • customers are being asked to pay twice: once through bills and again through government support.

The current difficulties at Thames Water illustrate this tension: the company has a very large debt burden, but the solution involves restructuring options rather than simply treating the company as worthless.

Confidence: 0.85

  1. Would the “let it fail and buy cheaply” approach work?

There are three possible outcomes.

Scenario A — Sharkey is broadly right

Government allows a company to fail.

  • Equity investors lose their investment.
  • Some creditors take losses.
  • Government acquires the operating company at a low cost.
  • The public takes responsibility only for future investment.

This is similar to “bail-in” approaches used in banking regulation.

Potential benefit:

  • taxpayers do not reward poor financial decisions.

Risk:

  • uncertainty could damage investor confidence in UK infrastructure.

Scenario B — The Government still ends up paying much of the cost

A government cannot allow water services to fail.

It may have to:

  • guarantee borrowing;
  • maintain operations;
  • compensate certain creditors;
  • fund urgent infrastructure repairs.

The apparent saving may therefore be smaller than expected.

Scenario C — A negotiated restructuring

A middle route could involve:

  • debt restructuring;
  • conversion of debt into equity;
  • stronger public control;
  • revised regulation;
  • new investment obligations.

This may achieve many benefits of public ownership without requiring immediate purchase of the entire sector.

  1. How this affects your article

For a balanced article, I would avoid presenting Sharkey’s argument as either “the solution” or “wrong”. A more defensible formulation would be:

“Some commentators argue that the cost of nationalisation has been overstated because it assumes acquisition at regulatory asset values rather than market values. They contend that financially weak companies could instead be restructured through insolvency or special administration processes, allowing public ownership at a lower cost. Critics respond that essential water services cannot be allowed to fail, and that government would ultimately remain responsible for maintaining services, managing debt and funding investment.”

That wording recognises the legitimate economic argument while avoiding an ideological position.

My overall assessment:

Issue

Assessment

Criticism of using RCV as the nationalisation cost

Strong argument

Claim that nationalisation could cost far less than £100bn

Plausible but uncertain

Claim that government could acquire companies for almost nothing

Overstated

Argument that shareholders/investors should bear losses from failure

Consistent with normal corporate principles

Argument that taxpayers ultimately avoid all costs

Unlikely

The deeper lesson is that the nationalisation debate is partly a debate about who should bear the cost of past decisions: shareholders, creditors, customers or taxpayers. That framing is more analytically useful than simply asking “public or private ownership?”

The Future of the Water Industry: Understanding the Challenges, Rebuilding Public Trust

The water industry in England and Wales stands at a critical point in its history. Public confidence has fallen to unprecedented levels, fuelled by concerns over pollution, ageing infrastructure, executive remuneration, financial resilience and regulatory effectiveness. At the same time, water companies face genuine and growing pressures from climate change, population growth, stricter environmental expectations and the need to renew assets that, in many cases, date back to the Victorian era.

The debate is often polarised. Some argue that the industry is fundamentally broken and should be returned to public ownership. Others contend that privatisation has delivered substantial improvements but that regulation has failed to keep pace with changing expectations. Neither position fully captures the complexity of the situation.

A balanced assessment requires consideration of the historical context, the evidence on performance, the causes of current problems and the options for reform.

A Brief History

Until 1974, water supply and sewerage services in England and Wales were provided by more than 1,300 separate organisations, including local authorities, statutory water companies and river authorities. Standards and investment varied considerably between regions, and there was little strategic management of water resources across river catchments.

The Water Act 1973 fundamentally reorganised the sector. From 1 April 1974, responsibility for water supply, sewerage and river management was transferred to ten Regional Water Authorities (RWAs). These publicly owned bodies integrated water supply, wastewater treatment, pollution control and river management on a catchment basis. The objective was to improve efficiency, facilitate long-term planning and enable larger-scale investment.

The Regional Water Authorities achieved a number of important successes. They initiated the first (albeit weak) attempts at integrated catchment management, expanded wastewater treatment, improved drinking water supplies and established technical expertise that continues to influence the industry today. However, by the 1980s they faced mounting financial pressures. Capital investment depended on annual public expenditure allocations determined by central government, meaning investment competed directly with health, education, housing and transport spending.

Throughout the late 1970s and early 1980s, successive governments sought to restrain public borrowing. As a consequence, many planned infrastructure projects were delayed or scaled back despite growing maintenance needs. By the time of privatisation in 1989, many water and sewerage assets—including extensive Victorian water mains and combined sewer systems—were already approaching or exceeding their intended design life. Significant investment was also required to meet increasingly demanding European drinking water and environmental standards.

When the ten Water and Sewerage Companies were privatised under the Water Act 1989, they entered the private sector debt-free. The Government wrote off approximately £5 billion of debt, injected around £1.5 billion of public capital and provided a further financial adjustment, commonly referred to as the “green dowry”, worth approximately £1.6 billion, to improve the companies’ financial viability and attract private investment. In return, the new regulatory framework was designed to ensure that future infrastructure investment would be financed largely through private capital rather than public expenditure.

The subsequent regulatory model divided responsibilities between independent bodies. Ofwat became responsible for economic regulation and customer pricing, the National Rivers Authority (whose functions later transferred to the Environment Agency) regulated environmental protection, and the Drinking Water Inspectorate oversaw drinking water quality. This framework sought to combine private investment with independent regulation in the public interest.

The historical record suggests that neither public ownership nor private ownership has been without shortcomings. Public ownership provided strong technical integration and strategic planning but often struggled to secure sufficient long-term capital because investment depended on wider government spending priorities. Private ownership greatly increased access to investment finance and accelerated infrastructure improvements, but over time concerns have emerged regarding financial structures, regulatory effectiveness, environmental performance and public accountability. The central challenge has therefore been less about ownership itself than about creating governance and regulatory arrangements capable of delivering sustained investment, environmental stewardship and public confidence over many decades.

Why Public Confidence Has Fallen

Despite these achievements, confidence in the industry has deteriorated sharply.

Several factors have combined to create this situation.

Combined Sewer Overflows

Perhaps no issue has attracted more attention than the operation of combined sewer overflows (CSOs).

Many sewer systems built during the nineteenth century combine rainfall and wastewater within the same pipes. During heavy rainfall these systems discharge diluted sewage into rivers to prevent flooding of homes and treatment works.

These overflows were designed as emergency protection measures rather than routine operating systems. However, increasing urbanisation, climate change and inadequate sewer capacity have increased the frequency with which they operate.

Public concern has been heightened by improved monitoring, mandatory reporting and greater visibility of discharges.

River Health

Many rivers fail to achieve “good ecological status” under the Water Framework Directive.

It is important, however, to recognise that water companies are only one contributor.

According to Environment Agency assessments, significant pressures include:

  • agricultural runoff
  • urban surface water drainage
  • highway runoff
  • industrial pollution
  • historical contamination
  • physical modification of rivers
  • invasive species
  • water abstraction
  • wastewater discharges.

Effective river restoration therefore requires action across multiple sectors rather than focusing solely on water companies.

Financial Structures

Some companies have adopted highly leveraged financial structures.

Large debt burdens have increased concern about long-term resilience, particularly where significant dividends have been paid despite environmental underperformance.

Critics argue that excessive financial engineering diverted resources away from infrastructure investment.

Supporters respond that regulated utilities commonly use debt financing because stable revenues reduce borrowing costs, lowering customer bills.

The challenge lies not in borrowing itself but in ensuring that financial structures remain sustainable while supporting long-term investment.

Executive Pay

Executive remuneration has become a symbol of wider dissatisfaction.

Public concern arises when substantial bonuses appear inconsistent with environmental performance or customer outcomes.

Recent regulatory changes increasingly link executive rewards to operational and environmental performance, although public confidence remains fragile.

Did Regulation Fail?

It would be simplistic to conclude that water companies alone created the current situation.

The industry operates within one of the most heavily regulated sectors in the UK.

  • Ofwat determines allowable revenues through five-year price reviews.
  • Government sets strategic priorities.
  • Environmental regulators define permit conditions and environmental standards.

Ultimately, investment programmes are constrained by regulatory decisions designed to balance affordability against infrastructure renewal.

Successive price reviews placed considerable emphasis on keeping customer bills low. This benefited consumers in the short term but may also have deferred some long-term investment.

Recent reviews have shifted towards significantly increased investment to address environmental performance and resilience.

Climate Change Increases the Challenge

Climate change is changing the operating environment.

  • England faces both greater flood risk and increased drought frequency.
  • Intense rainfall overwhelms combined sewer systems.
  • Longer dry periods reduce river flows, increasing pollutant concentrations.
  • Population growth increases demand while many regions already experience water stress.

Future infrastructure must therefore cope with much greater climatic variability than the systems originally constructed.

The Scale of Future Investment

Independent assessments suggest that the next twenty-five years will require investment substantially exceeding historical levels.

Key priorities include:

  • replacing ageing water mains
  • reducing leakage
  • increasing water storage
  • constructing strategic transfers between regions
  • improving wastewater treatment
  • reducing storm overflow operation
  • improving catchment management
  • strengthening drought resilience
  • improving flood resilience
  • introducing smarter monitoring and digital asset management.

These programmes will require many billions of pounds of investment regardless of ownership model.

Would Nationalisation Solve the Problem?

Calls for nationalisation have become increasingly prominent.

National ownership could simplify accountability and potentially reduce financing costs through government borrowing.

However, nationalisation would itself require very substantial public expenditure to acquire existing companies. Some commentators (not least Feargal Sharkey) argue that the cost of nationalisation has been overstated because it assumes acquisition at regulatory asset values rather than market values. They contend that financially weak companies could instead be restructured through insolvency or special administration processes, allowing public ownership at a lower cost. Critics respond that essential water services cannot be allowed to fail, and that government would ultimately remain responsible for maintaining services, managing debt and funding investment.

Future investment would then compete with health, education, defence and other public spending priorities.

Historical experience before privatisation also demonstrated that public ownership did not eliminate underinvestment, as governments often prioritised other expenditure during periods of fiscal pressure.

Ownership alone therefore cannot guarantee improved performance.

Effective governance, stable funding and competent regulation remain essential under either model.

How Can Public Trust Be Rebuilt?

Rebuilding trust requires more than improved communications.

It requires demonstrable performance improvements supported by greater transparency.

Several actions appear particularly important.

Deliver Visible Environmental Improvements

Public confidence will improve only if people can observe cleaner rivers, fewer pollution incidents and reduced overflow operation.

Increase Transparency

Near real-time publication of environmental performance, investment delivery and operational data would improve accountability.

Independent verification of reported performance should become standard practice.

Align Incentives

Executive remuneration should be closely linked to measurable environmental, customer and resilience outcomes rather than primarily financial metrics.

Strengthen Long-Term Investment

Infrastructure planning should extend beyond five-year regulatory cycles.

Stable long-term investment programmes reduce costs and improve resilience.

Catchment-Based Solutions

Many environmental problems originate outside wastewater systems.

Closer collaboration between water companies, farmers, local authorities, environmental organisations and communities can deliver better outcomes at lower cost.

Nature-based solutions—including wetland restoration, floodplain reconnection and sustainable drainage systems—can complement traditional engineering.

Improve Public Understanding

Many members of the public understandably assume that all sewage discharges represent system failure.

In reality, many arise from Victorian combined sewer systems designed to protect communities from flooding.

Explaining this distinction does not excuse pollution but helps inform debate about practical solutions and realistic timescales.

The Role of Government

Government remains central to future success.

Clear national policy is needed on:

  • environmental priorities
  • acceptable customer bills
  • resilience standards
  • climate adaptation
  • infrastructure financing
  • planning reform
  • strategic water resource development.

Stable policy enables efficient long-term investment while reducing regulatory uncertainty.

A Shared Responsibility

Improving rivers is not solely the responsibility of water companies.

Agriculture, industry, local authorities, developers and individuals all influence water quality.

Consumers also contribute through sewer misuse, inappropriate disposal of fats, oils, wipes and pharmaceuticals, and increasing impermeable surfaces that accelerate runoff.

Achieving healthier rivers therefore requires a genuinely integrated approach involving every sector.

Conclusion

The water industry faces one of the greatest challenges since privatisation.

Public concern is justified where environmental performance has fallen short of expectations. Equally, many of the industry’s underlying challenges—including ageing infrastructure, climate change, population growth and decades of constrained investment—cannot be attributed solely to current company management.

The evidence suggests that the industry is neither an unqualified success nor a complete failure. It has delivered major improvements in drinking water quality and environmental infrastructure while simultaneously accumulating serious shortcomings in environmental performance, financial resilience and public confidence.

The way forward lies not in simplistic solutions but in sustained investment, stronger regulation, greater transparency, better governance and closer collaboration across all sectors affecting river health.

Ultimately, trust will not be restored through rhetoric. It will be restored when the public can see cleaner rivers, resilient infrastructure and an industry that consistently demonstrates that long-term stewardship of the environment is placed ahead of short-term financial interests.

Misinformation, disinformation and proportionate dialogue

I’m looking for help in this post, and beware because it might be controversial so some parts of our readership.

Basically, I’m getting increasingly fed up about the misrepresentation and lack of understanding about the state of our rivers and the water companies’ contribution to an undoubtedly unacceptable situation overall.

Let’s just have a look at some of the facts, opinions if you like but they are opinions based on 50 years working on improving our rivers.

1. There is no doubt that many of our rivers are polluted to an unacceptable degree, and even less doubt that a small number have been utterly trashed in recent years, a prominent example being the Wye where pollution from chicken farms has got out of control. However, other rivers, let’s just take the example of the West Yorkshire post-industrial rivers, have improved to such an extent that some of them have got salmon returning for the first time since the Industrial Revolution. I personally guarantee that the river Aire, on which I have been working for 50 years, has improved significantly since I started as a pollution prevention officer in July 1974. And that wasn’t due to my efforts, it was actually due to the efforts of the water company in massive investment in improving treated sewage discharges.

2. Recall about 3 years ago when the Environment Agency suddenly decided that all of the rivers in the country failed the quality standards? that was because they changed the rules, not because of any actual deterioration in river quality. The ‘one out all out’ rule (which means that if just one of a huge suite of analyses fails a standard by just a tiny amount the river fails despite the fact that many other analyses could have improved significantly – as happened) and the continued invention of analytical methods for an increasing list of chemicals leaves the classification of our rivers hostage to the ingenuity of analytical chemists (and, by the way, I am one of them).

3. The sewer overflow problem, which has quite rightly been highlighted over the last couple of years, is not new. I remember trying to persuade Defra, the EA and Ofwat to allow for investment in the problem 25 years ago. they chose instead to kick the can down the road rather than put bills up. So we are catching up on decades of under-investment some 25 years later than the problem was drawn to the attention of the regulators who could have done something about it!

4. There have been significant improvements in the quality of treated sewage effluents, largely driven by European Directives. this has allowed the sewer overflow problem to be more visible and quite rightly rise up the agenda. One might argue that this was a typical lack of foresight by government and regulators, none of whom seem to have a horizon of interest going further than five years into the future.

5. The sewage treatment processes we use today were invented over a century ago and were not designed to deal with some of the issues that are now faced. They were not designed to deal with wet wipes, nor pharmaceuticals, nor flea treatments, nor fireproofing chemicals from carpets and sofas… nor have the regulators created any sort of imperative to deal with these issues.

6. Assuming that we had the technology available to deal with some of the issues outlined above, and that’s a highly debatable assumption, we have to take account of three factors before we can fix them. Firstly the cost, secondly the availability of skilled people to both design and construct the solutions, and thirdly the time scale that these works would take.

6a. Costs – I guess that if I dug around the internet for long enough I could find various estimates of the costs of fixing the current problems ( a quick foray via ChatGPT suggests estimates up to £600billion). Dealing with sewage effluent alone is currently costing the English water companies between £30 and 40 billion a year, and that’s with programs that extend for the next 15 or 20 years. I don’t think even that will fix all of the problems that people are concerned about today. Dealing with trace organics and bacteriological problems is going to increase the cost by a factor of between 10 and 100 fold. Where does this money come from? And please don’t tell me it’s going to come from directors bonuses (a total of £114 million since 2014 – yes, a lot of money, but not when compared to the expenditure required) and by clawing back profits already distributed. The first is a pin prick in the scale of the problem and there is no legal mechanism for doing the second. Even if that second were possible it will again be fairly minor in the overall scheme of things. I totally understand that these issues bother people, but I want to get things into perspective and whilst I fundamentally disagree with paying bonuses to underperforming executives and with milking the water companies for excessive profits, I also recognize that the contribution those funds would make to the vast problems we face today is relatively insignificant.

6b. Let’s imagine, for a few minutes, that all the money could be found. What’s the next step? well that is to commission engineers to design and deliver all of the necessary schemes and projects. There aren’t enough engineers or construction people in the country to deliver this within any sense of a reasonable time scale, and most certainly not in the timescale suggested by those who want it to stop overnight.

6c. Yes, some people seem to think that the problem can be solved overnight! More reasonable critics talk about timescales of five to ten years. So let’s assume for the moment that we’ve got the money, we’ve got the manpower , we’d like to do it as soon as possible but then we come up against the fact that the sewers and overflows on which we want to work typically run underneath highways and I know of a few situated right underneath some city centres and other attractions. Do you really want your main roads and city centres dug up on a major scale for a few years!?

7. Maintenance. Any asset needs maintaining, the highly technical ones that will need installing to reduce organic and bacteria even more so. Strange then that the regulators have never allowed sufficient expenditure to maintain these assets properly.

8. If you have read this far then I probably don’t need to explain the complexities of financing the water industry. But with a regulator whose prime directive is to keep customer bills down, constrains the rate of return on capital, whose processes for the five yearly price reviews have got more and more complex the field is set for companies to game the rules. And, without going into the privatisation/nationalisation/someothermodel debate, I would point out that the Welsh and Scottish models have not dome that much better than the English one.

So far, I have elucidated some of the issues to do with river quality and the water companies’ undoubted contribution. If you only read the Daily Mail you might think that ‘fixing sewage’ would return our rivers to pristine condition. How wrong you would be.

Even the House of Commons Environment Cttee recognised that there are three significant contributors to the poor state of our rivers – sewage, agriculture and urban runoff (essentially untreated road runoff). How often does The Sun or The Grauniad or Surfers Against Sewage raise these issues?

Agriculture – the EA has been rightly criticised for not enforcing the Rules for Water that were introduced as statutory guidance as to how landowners and operators deal with farm waste etc. Even with the recent increase in the number of inspections, if you are a farmer you can rest comfortably knowing that you are unlikely to be inspected more than once every 4 or 5 decades!

Farms contribute to a wide range of problems in our rivers including bacteria, phosphates, nitrates, silt, herb/pesticides, runoff from fields spread with farm waste just before (or in my own experience DURING) rain, and more…

Those seeking bathing water quality in our rivers need to start looking at farms as well as sewage, and to look beyond E.Coli. E. coli is only a “faecal indicator organism” — signalling that water or soil has been contaminated with faeces, and might contain harmful pathogens, even if the E. coli themselves aren’t dangerous.

Urban Runoff – far and away the ‘poor cousin’ of the triple threat to our rivers. Disappointingly little research into the impact and/or approaches to remediation. Just imagine what is going to be in road runoff after a prolonged dry period – animal faeces, dead small animals and the result of decomposition of road kill, litter including cigarette tabs, brake dust, rubber from tyre wear, and who knows what else…

So my message is about misinformation, misunderstanding and proportionality. In the (perhaps erroneous) beleif that an informed dialogue is better than a biased debate, I would like your help to answer the questions:

“How do we encourage a more informed dialogue about the challenges faced by our rivers?”

Any suggestions welcome.

Re-nationalise the water industry? No thanks.

On 1st July 1974 I moved to West Yorkshire to take up a new job with the recently created Yorkshire Water Authority as Pollution Prevention Officer on the River Aire. The Water Authorities had been created just three months earlier. That was the beginning of an interesting and challenging career, which continues to this day. The recent discussion, by the Labour Party, of taking the industry back into public hands bothers me, hence this (rather long, but it’s a complex tale) blog.

First a bit of history

The water industry was highly fragmented in the period up to and after the Second World War. The industry had largely developed in response to a growing population and increasing demand for water driven by the industrial revolution and accompanying economic growth. Each area organised its own water and sewerage services, often by an individual Act of Parliament or Royal Charter. This left different areas of the country with varying levels of water and sewerage services.

In 1945 there were more than 1,000 bodies involved in the supply of water and around 1,400 bodies responsible for sewerage and sewage disposal. Most of these were local authorities, but there were also several statutory private water companies. Planning for water resources was a highly localised activity, with little co-ordination at either a regional or national level.

Post-war legislation aimed primarily to consolidate water authorities so that they could benefit from economies of scale, and to provide funds for investment in rural areas.

The Water Resources Act 1963 led to further changes, which were in response to a severe drought in 1959 and flooding events in 1960. The Act recognised the importance of a co-ordinated approach to water resource planning and introduced an administration system for the right to remove water (‘abstraction permits’). This was intended to make sure that existing and future water resources were adequately conserved.

Restructuring of the water industry (1965-1989)

Although there was a general consolidation of water and sewerage services after the Second World War, and greater investment in the form of grants from central government, water supply and sewerage services were still provided on a local basis.

Responsibility in any one area lay with one of a number of different types of organisation.

Water supply:

  • individual local authorities (for example Wrexham Rural District Council)
  • joint organisations covering the areas of two or more local authorities (for example Doncaster and District Joint Water Board)
  • statutory private water companies which were set up by Act of Parliament (for example Cholderton and District Water Company)

Sewerage services:

  • individual local authorities
  • joint organisations covering the areas of two or more local authorities
  • In the late 1960s and early 1970s ongoing problems with water resource planning and future demands forecasts prompted further restructuring of the industry.

By now there had been chronic under-investment in maintenance of existing and construction of new assets to meet the demands of a growing population. Many rivers were grossly polluted, the River Aire was effectively dead below Keighley down past Bradford through Leeds and Castleford and down to the Humber. Water quality was a secondary consideration by engineers whose operating philosophy was once expressed to me (by one of those engineers!) as “If it’s wet it will do”.

Establishing regional water authorities

The Water Act 1973 established 10 new regional water authorities. These authorities were responsible for managing water resources and supplying water and sewerage services on a fully integrated basis. These authorities took over control of the services that local authorities had previously (not!) been supplying.

The area that each water authority covered was broadly based on river catchment areas. Existing statutory private water companies were unaffected by the changes.

The Water Act 1973 required the regional water authorities to operate on a cost recovery basis. Capital to meet the necessary investment was raised by borrowing from central government and from revenue for the services provided.

Central government set financial constraints and performance aims for each authority.

Trying to meet investment needs

Although the restructuring had some improvements, it was difficult for water authorities to invest significantly in their assets. Additionally, the structure of the authorities meant that they were responsible for both discharging treated water into the environment and also monitoring discharges into the environment – both their own, and that of others. At the same time during this period increased environmental demands were made on the water industry, both with the public in favour of higher standards, and from more stringent European legislation.

In response, in the Water Act 1983 the government:

  • made some constitutional changes
  • reduced (frankly, almost eliminated) the role of local government in decision making
  • gave the authorities scope to access the private capital markets.

These changes did not result in a significant decrease in the number of pollution incidents but there was little desire to provide any additional public finance to meet the demand for capital investment. With the privatisation of other public services already underway, the decision was taken to privatise the water authorities. This was enacted by the Water Act of 1989, which:

  • separated the functions of providing water and sewerage services, and monitoring discharge into the water system
  • allowed the privatised water authorities to borrow money to invest in water and sewerage services

Privatisation (1989 onwards)

The ten publicly owned water and sewerage authorities were privatised in 1989 (after initial plans for privatisation were put on hold in 1986).

Privatisation was achieved by transferring the water supply and sewerage assets, and the relevant staff, of the ten existing regional water authorities into limited companies (the water and sewerage companies). This was accompanied by:

the raising of capital by floating parent companies on the London Stock Exchange

  • a one-off injection of public capital
  • the write off of significant government debt
  • the provision of capital tax allowances.

Over the years most of the companies have been bought out by private investment funds and taken off the stock exchange. At the time of writing only three (Pennon  aka South West Water, Severn Trent and United Utilities   aka North West Water) are quoted companies.

Regulating the privatised companies

To protect the interests of customers and the environment, at privatisation there was further restructuring of the industry. This entailed separating the roles of regulation and the provision of water and sewerage services.

Three separate, independent bodies were established to regulate the activities of the water and sewerage companies. These were:

  • the National Rivers Authority (from 1996 this became the Environment Agency) – which took over the remaining functions, assets and staff of the water authorities as the environmental regulator
  • the Drinking Water Inspectorate – as the regulator of drinking water quality
  • the Director General of Water Services supported by the Office of Water Services (Ofwat) – as the economic regulator

These bodies now also regulate the statutory private water companies (the water only companies).

There is no doubt in my mind that there were two primary reasons for privatising the industry. The first was the reluctance of governments of all persuasions to fund the ever growing demands of regulation.  The second was a philosophical/political one to reduce the size of the state. These came together in a perfect storm under a Tory government led by Margaret Thatcher.

The second of these reasons is a matter of personal philosophy and whilst I personally feel that industries upon which the welfare of the nation depends, such as water and the NHS, should be in public hands others will disagree. It’s a matter of politics.

I do have to observe that the companies have become much more efficient than the public sector organisations with whom I work and much more agile on their feet and able to innovate and use new technologies. The public sector is generally much slower to make decisions and fearful of truly empowering staff because of fears of ‘upsetting the voters’ ‘setting precedents’ and ‘lack of control’. I genuinely believe that one massively beneficial side-effect (or was it an unspoken intent, who knows?) of the changes has been efficiency.

Before privatisation in 1989 – Britain was known as the “dirty man” of Europe, low environmental standards and poor drought resilience eg resulting in standpipes being used in 1976 drought As a regulator, in the early years Ofwat drove investment and greater efficiency through the five-year price reviews. And it worked. Customers and citizens  now enjoy better services and a cleaner environment. Compared to the early 1990s, customers today are:

  • about eight times less likely to suffer sewer flooding
  • and five times less likely to experience unplanned water supply interruptions.
  • A 99% reduction (338,000) in customers at risk of low water pressure, since 1990
  • Leakage is lower – it has fallen by 40% from a peak in 1995
  • Asset health is in a much better state – most companies reporting stable asset serviceability measures.
  • Water and environmental quality has improved – more than 100 Blue Flag beaches and fish in the Thames again
  • Capital expenditure has doubled since privatisation

It is simply not true that, as one commentator has claimed, the water industry has failed customers.

Financing Challenges

Ever more stringent standards required ever more financial and operational efficiencies and despite the investment of over £130billion and massive reductions in staffing (when I started Yorkshire Water had ca 10,000 employees, when I left in 2000 it has ca 4000) more needs to be done to meet society’s aspirations for clean rivers and safe reliable drinking water. The standards are not just bureaucratic wish-lists, they are almost all driven by sound science, the democratic decisions of the EU and incorporated into UK law. Us practical experts occasionally question the relevance of some but by and large they have driven the improvement of our rivers from open sewers in 1974 to a state where salmon are occasionally caught below Leeds on the River Aire (and are shortly to be returned to the spawning grounds, see DNAire) and our drinking water to a quality such that nobody need have any concerns about drinking it.

Further investment is necessary to meet the standards and the current negotiation with Ofwat about prices and investment for 2020-2025. Money does not come free. Whether it is provided from the capital markets or by government there is a cost – in the first case payment of interest to the lender and in the second by government borrowing on bonds. Both routes have to be paid for, and who would pay for them if not the population who use these services? Whether water and sewerage services are paid for publicy or privately is simply a matter of either rises in taxes or increased bills.

There are those who claim that “we did not have to pay for it when the local authorities ran it”. Well that is patently untrue. It was paid for out of your rate bill, which was highly subsidised by central government. The cost was hidden.

Let us just reflect on what else happened when the industry was last in public hands – investment was almost non-existent. The fact that the Victorians, who built nearly all of the infrastructure in place at privatisation, substantially overdesigned most of what they built could be said to have ‘saved’ us from an even worse fate that rivers that were open sewers and water contaminated with cryptosporidium, giardia and all sorts of other life threatening nasties.

Quality and regulatory issues

How often have I heard something along the lines of “Those water companies can do what they like, they get away with murder”. As someone who used to have strategic responsibility for ensuring that Yorkshire Water met its regulatory commitments for drinking water quality, sewage discharges to the environment and health and safety, let me tell you that there might have been times when we wished the regulator did not exist – but only in the same way as I occasionally wish the 70mph speed limit does not exist.

Every routine discharge to the environment must have formal consent from the Environment Agency, who have a duty to impose conditions appropriate to protecting and improving the environment. It is changes in these conditions which drive further investment, so every 5 years there is a delicate and challenging negotiation between the companies (who have to implement the results of the negotiation), EA (who want more improvement faster) and Ofwat (who regulate the finances). There is always more to be done than can be afforded and so Defra also have a role in agreeing what it is appropriate for the EA to ask for in the current economic and regulatory environment. Having spent the last 2 years of my time with YWS leading such negotiations, I know just how challenging it can be – we started out with ‘demands’ from the EA/DWI that would have cost £2.5billion over 5 years and ended up with a programme valued at £1.4billion and even that was only possible by increasing bills a little.

Water companies around the country are regularly prosecuted by both the Environment Agency and the Drinking Water Inspectorate. Thames Water has the ‘privilege’ of holding the record for the largest environmental fine, a staggering £20.3million for repeated pollution of the Thames. Whilst it is right that the full weight of the law is brought to bear when serious incidents occur, the tragedy is that fines such as the £20.3million go straight to the chancellor and do not get spent on improving the environment. Recent provisions for civil penalties called Enforcement Undertakings offer the possibility that instead of a prosecution and equivalent penalty be paid to an environmental charity who must then spend the money improving the environment.

Accountability

Yes, a private company is lacking a democratic deficit and that is one reason that Ofwat, the statutory regulator, is keen on encouraging the companies to fill that gap. For the current price negotiation a series of ‘Customer Challenge Groups’ has been created with the express intent of challenging the companies’ plans.

An excellent paper https://www.ofwat.gov.uk/wp-content/uploads/2017/08/Putting-customers-at-the-centre-of-a-regulated-monopoly-sector-DB-20-July-2017.pdf is available which traces the history of customer involvement in the industry.

The industry has long understood that only by satisfying customers will its reputation improve (and it did indeed have a poor reputation in the early years). Of course not all customers are satisfiable

Wasteful water companies!

The first wind turbine I ever saw was erected to power a remote pump delivering water to Bradford.

Water companies have long use anaerobic digestion to recycle sewage sludge and produce methane in the process.

Sewage sludge has been returned to the land as a fertiliser for hundreds of years. Following treatment, sewage sludge is either landfilled, incinerated, applied on agricultural land or, in some cases, retailed or given away for free to the general public.

One company has committed to planting 1million trees as part of its contribution to tackling global warming.

One company has committed to energy neutrality, generating all the power it uses and potentially exporting the excess to the grid.

It is claimed that Paris has leakage rates of ca. 10%, compared to 25-30% in the UK. A useful summary of the re-nationalisation of Paris water is available at http://research.ncl.ac.uk/media/sites/researchwebsites/gobacit/Anne%20Le%20Strat.pdf . This actually claims 5%, a figure which is hard to accept for us industry stalwarts. Leakage in the UK is too high for many and the public perception is one that needs changing. Part of the problem is the value of water. At ca £1 per tonne the economics of leakage control are a challenge!

Wasteful?

Overall…

Both history and experience has suggested that the environment is better protected and our taps better supplied when water is in the private sector. That challenges my own predilections for public ownership of such a vital asset, but experience in other fields shows how inadequate are public sector processes, how hard it is to get financing in the pubic sector and  how out of control pubic sector tendering and construction processes become.

At the time of privatisation, I held principled objections to the process. I still do, yet as a pragmatist I have to admit that we are much better off than we would have been had water remained in the public sector. Do I support renationalisation? No.

Silent Soldier

Silent SOldier at Tatton Park Flower SHow 2018I recently spent a day helping kids make dragonflies out of pipe cleaners. Well, actually I was engaging their attention while my colleagues chatted up their parents abut a big project we are developing in The Aire Rivers Trust.

One little girl approached the table quietly and announced “I am no good at making things”. “Let’s see, you can soon learn” I said and we set to slowly crafting a pink and purple beast with green eyes and white legs, the smile slowly forming on her face as she started to recognise where this bit of twisting and turning was leading to. We finished in a few minutes and the smile on her face could have it up Myrtle Park as she ran off shouting to her mum “Look what I have made!”. As I re-live the story, I feel the tears in the corner of my eyes as I recognise that this could have been a truly transitional moment for that little girl.

In recent months I have recognised that I tend to ‘tear up’ much more readily that I have done so in the past. The little girl, someone’s personal loss, recognition of some especially beautiful scene or experience…. I wondered what might be behind this – a suddenly discovered empathy, the older me no longer feeling a need to ‘hold it in’, or what? Was this a long-buried tendency or some newly-acquired trait?

Then a couple of days ago I was at Tatton Park Flower Show and came across a garden dedicated to the memory of the millions killed in World War 1. The garden was centred around a steel cutout representing a soldier, gun in hand, head in repose – they are available from There But Not There. The little garden stopped me in my steps – and those tears happened.

Flags list major conflicts since WW1 (The War to End all Wars) finished.

Flags list major conflicts since WW1 (The War to End all Wars) finished.

I was reminded of our trip to Northern France and Belgium a couple of years ago when we visited a series of key sites from WW1 and we did our best to vicariously experience the horrors of those millions who did so without choice. I said at the time that the only way I could deal with the emotion, as at Auschwitz, was to bury it.

It was that trip, that devastating experience that cracked the floodgates. The gates that ‘us men’ have been taught for years to keep closed – “Big boys don’t cry”.

YES THEY SHOULD AND DO.

 

Make the main thing the Main Thing

After a week on the ocean waves, the Ionian to be precise, I was ready for a couple of days resting my bones in a hotel on solid land. My friends Jon & Jenni offered me a lift and so I plugged the address of my hotel into the satnav and off we went. Not very far, only about 12 minutes according to the wonder machine without which our travel in Cephalonia, or indeed anywhere strange to us, would be much more difficult. But even so, as I was trasmitting the instructions I missed a turn and as the re-routing added 16 minutes to the original 12 minute journey we had to do a 180 and retrace our steps. But where to turn? The road was essentially single track and too windy to risk a turn in the road. So on we went for a minute or so until we found a property that had thoughtfully provided a turning area. Round we went and back on the right track…

No more than 150 yards back down the road Jenni suddenly asked “Was that your hotel?”. I hadn’t noticed but thought there was a possibility that the satnav had been taking me to the back door whilst we had just seen another entrance. So we back up and indeed we had just turned round the the entrance to the very hotel I was looking for and had not noticed! How could we do that, after all there was a huge great sign announcing “Hotel Galaxy” in lit up blue letters!

A few hours later that old phrase from Steven Covey  “Make the main thing the main thing” popped into my mind and I realised what had happened. I had been so focussed on the process – following the satnav instructions – that I lost sight of the outcome – arriving at the hotel.

Do you ever make that mistake – letting the process become more important than the outcome? Never forget what the journey is about. If you are on jollidays then the journey may well be as important, or even more so, than the destination. But in business, it’s the product, the outcome, the deliverable, that is the only reason you are following a process.

Retire – to what?

I want to start this piece by thanking Yorkshire Water’s pension scheme and HM Government for creating the conditions that allow me to write the post. Read on…

For many years I have spoken with people looking forward to retiring and for many years I have wondered what the word meant and whether or not I should succumb to thealleged temptations thereof

The first question I have tended to ask those looking forward to retiring is “retiring to what?”. They tend to know what they are retiring from, but the “to what” question is often more challenging. After all, there do seem to be a lot of people in jobs they don’t actively enjoy and I can hardly blame them for wanting to escape – but to what? The question often stumps my clients.

And now it may be stumping me.

Well, for some time friends and colleagues have been asking me if I am retired yet or when I am going to do so – and I have always replied along the lines of “It depends on what you mean by retirement”. After all, I am 66 and drawing both company and state pensions!

One definition of ‘retirement’ that I have used, and the one that seems to make the most sense to me, is the cessation of paid work – the ‘paid’ being important, because digging the garden is work, cooking is work, blogging is work… – and that’s the challenge that I face now. For the first time since I left my employment with Yorkshire Water 17 years ago I have no paid work in my diary. Moreover, I am not very motivated to do much about that. I’m happy to consider anything that comes my way, especially if it is short-term (coaching, training interventions – end of advert), but as we can get by (OK, a bit more than just get by) on my pensions there is not a huge financial incentive.

But the word ‘retirement’ brings baggage with it, as indeed does any word.

There is a folk myth that ‘back in the day’, when ‘men were men’ and physically wore themselves out doing manual labour for 50 years, the average life expectancy after retirement at 65 was around 2 years. (Actually I can’t find much evidence for this, back in the days when the state pension was first introduced  – the first pensions were  paid on 1 January 1909 to around 500,000 people aged 70 or more at the time only one in four people reached the age of 70 and life expectancy at that age was about 9 years.) Current life expectancy at age 65 is ca. 19 years. Now whether this myth is true or not, I can understand that as a piece of baggage it might inhibit some people from making that  jump to retired status – irrational yes but we are not rational beings.

So what other baggage might the word bring with it?

  • Feet up in front of the fire, slippers on, pipe lit, glass of whisky in hand, telly blaring out Eastenders…
  • or perhaps endless days on the golf course, watching cricket (neither a lot of cop in the winter unless you can afford to migrate to sunnier climes for 10 months of the year)…
  • or merrily frittering the day away babysitting those grandchildren who are the offspring of the children you spent so long encouraging to leave home…
  • or (over?) involving yourself in the Parish Council and getting frustrated with its inability to actually make any changes…
  • or ????

My point is that you are going to be ‘doing’ this retirement thing for, typically, 20 years so it might be worth giving the subject of how you spend those 20 years a bit of forethought. No employer is going to drive your day for you with this project and that, it’s up to you and me to find our own way to enjoy ourselves – for what is the point if we are not enjoying ourselves. I have a sign on our fridge that seems relevant here

“I do not intend to creep quietly through life only to arrive safely at death”

So my question to you, and to myself, is “What are you going to do that fills your soul, that you enjoy, that you will get out of bed for, that you will happily spout on about to your friends, that is your passion?”

Well?

Inspirational ripples

 I was wandering around my old files today when I came across this little piece that I wrote yet didn’t publish back in Autumn 2009.

I was thinking about how the little fountain I rested against offered a metaphor for change…

Market day in Tonneins – busy busy, hot hot, dusty dusty; lots of French (and a few English) locals, the usual North Africans, tourists, migrant workers for the plum/corn/sunflower harvests. The ‘ethnics’ all at one end with their brightly patterned and coloured clothing, their spices; the locals sifting through market stalls filling with fleeces and other autumn and winter clothing, picking the sweetest and juiciest tomatoes, melons, the first of the season’s prunes and the last of the haricots verts, jaunes et noirs.

It was an unprepossessing little fountain near the riverside ; no more than a piece of local rock about 6ft wide with a hole drilled through it and six 12” jets of water spurting from the top, splashing on the rock and into the pool around the rock. Still it offered a coolish resting place and the gentle tinkle of water on water. I sat on the surround for a brief rest, the fountain to my back. Drifting into some heat induced trance, I noticed the occasional wet spot appearing and disappearing in front of me, several metres away from the fountain. It’s not raining, no local child with a water pistol, they can’t be travelling so far from the little fountain – what’s going on?

Sherlock Holmes kicked into action – yes they were coming from the fountain after all, very occasional little splashes hitting the rock at just the right angle to reflect them out across the pool so far away as to seem improbable. The pool, and the ripples of the water splashes, had my attention…

As I watched, entranced by the ripples, I noticed that sometimes the surface was relatively calm, at others turbulent with the interactions of several ripples; sometimes small splashes, at others large blobs of water would disturb a great part of the pool – ever changing and always something happening, my attention gripped by the circles of light and dark as the ripples shed their shadows on the pool bottom. Always light after dark, the shadows fading as the ripple spread out across the pool, intersecting ripples throwing up sun-bright spots and night-dark shades.

I am sat focussing on the ripples and their shadows before my eyes, only just now noticing the contents of the pool – what was in the pool, on the bottom, floating on the surface, coming into eyeshot. Bunches of grapes, last night’s coke can, single leaves and leaves formed into mats solid enough to resist the charms of the water splashes, tiny tiny fish, gnarled rocks and smooth pebbles.

Suddenly a tsunami! Now the local boys had started playing in my pool, all the time they had been creeping up and now they struck coming from outside my viewpoint to change the whole pattern of my little ripples.

 

 

Well, I could sit here and philosophise or I could actually go get my pen and paper and record these thoughts – so I do so.

 

Coming back to the fountain I can see nothing, the glare of the sun on the ripples totally bleaches out everything. But as I walk around the pool to my starting place, the glare reduces as the angle of the sun changes until I can finally see all the original detail. It was worth coming back. I sit, I think, I write, I remember that 30 metres away from this mesmeric little pool, perhaps 3 metres across, flows the mighty Garonne River as wide as a bus and as deep as a house; strong enough to sweep away this little piece of rock without even blinking an eye. I notice again the hundreds of people going about their daily business all around whilst I muse on ripples and their metaphorical relationship to organisational change. I move on – if I stay I get damp or sunburned and neither of those is in your writer’s plan…

 

 

 

Inspiration from the most everyday objects – just let your attention flow…

 

 

 

Pay attention to the tiniest detail of your environment…

…to the unexpected…

“…there is something interesting going on here…”

…stick with it, investigate.

 

 

 

 

Never the same yet patterns of similarity

Some actions have little effects, some are more traumatic

 

 

Calm after the storm…just wait…

 

Sometimes you get the occasional really  difficult challenge

 

Don’t get mesmerised by surface noise – look below/through to see the deeper structure and/or what is not changing. Keep your eyes open for what is just out of and coming into view – it may be more important than your current focus; or it may temporarily make your current efforts pointless. Is what you are observing part of the underlying issue or is it an artefact – perhaps of someone else’s fiddling?

 

Take action – thinking never changed a thing, only actions change the world

Observation — Insight

Action — Change

 

Review the challenge from different angles – what may seem impossible with one set of eyes may not be through another.

 

Be aware of the wider world – you might be deeply embedded in your problem, others might not care less!

 

…and when it’s time to go. It’s time to go.

 

 

 

N****rs in the woodpile

Racist or ignorant?A Tory MP was recently recorded using the phrase “Nigger in the woodpile” when speaking about Brexit. She was castigated for use of the term, with the inevitable suggestions of racism. Whilst not condoning the phrase in any way, I want to offer (for the purposes of discussion) another hypothesis – that she is simply ignorant.

Looking at her, she seems to be from a similar generation to mine, brought up in the 50/60s when this phrase, along with “Eeny, meeny, miny, mo…” was in common use and well before ‘we’ started to recognise the implicit (if not occasionally explicit) racism in the use of the ‘N word’. As a child, I happily used the two phrases already mentioned as well as many others we would nowadays regard as ‘beyond the pale’. I was ignorant, not in the colloquially sense it is often used to insult people, but in the literal sense of ‘not knowing’.

Now perhaps by now this woman should have learned about the offensive nature of her words, and perhaps she hasn’t. Maybe she is so isolated from society in general that she isn’t exposed to the issues of racism, or indeed other ‘isms’, that she genuinely does not realise how offensive she has been.

I guess that this plays in to one of the long-argued views about intent. Can one really be guilty in the absence of intent? This principle even is established in UK) law with the phrase “actus reus non facit reum nisi mens sit rea, i.e. “the act is not culpable unless the mind is guilty”. So whilst ignorance of the law is no excuse and will not stop you getting pursued through the courts, the absence of intent will work in your favour.

So was this woman racist or ignorant? What do you think? Do let me know.

Infantile representatives

A few days ago MPs were heard to cheer when a Labour amendment to terminate the 1% cap on public sector pay was defeated. This post is not about the politics of that decision, but the behaviour itself. Behaviour that would and should be challenged in many ‘lesser’ institutions than the Houses of Parliament and which, in my opinion, devalues the House itself.

Politics is currently, like it or not, an adversarial process. I might wish otherwise. Perhaps a more collaborative, consensual, partnership…approach might be desirable (especially in a house with no inbuilt absolute majority) but that seems far away given the current predispositions of most of our politicians. Too many seem to have too much to win/lose, both personally and politically, to want to work with others to seek the best for the  country rather than the best for themselves or their party (which of course has the only correct answers tot he many challenges we face).

I think that thoughts on the adversarial system itself had better wait for another day, with the exception of the unfortunate behaviour that seems to be associated with ‘winning’ – namely this tendency to boorish (my judgement) behaviour towards the losers.

Not only do we have the Commons (OK, just over half of them) cheering when civil servants’ pay is restrained, but listen to almost any Parliamentary Questions (especially PMQs) and  the ‘yah boo’ brigade are out in force on both sides.

Behaviour that would not be acceptable in a school debating society has become the norm in arguably the most important debating chamber in the land.

The House of Commons has got so raucous in recent months that Speaker John Bercow was moved to warn MPs in November that he was receiving “bucketloads” of complaints from the public about their “low-grade, down-market and unnecessary” misbehaviour.

This quotation is from 2013 and despite the best(?) efforts of at least two party leaders little seems to have changed. If Speaker Bercow can unilaterally decide that ties are no longer required to be worn, then what’s stopping him making a rather more significant decision to clamp down on boorish behaviour? Parliament should not be a raucous side-show and a few well-timed remonstrations accompanied by threats of expulsion and/or refusing to accept questions from the relevant MP and/or closing the session would surely make a difference? If the party whips really want to ‘enforce’ the views of their leaders and create a more ordered Parliament then how about them enforcing better behaviour – they are quite happy to reward loyalty or toadying and to punish disloyalty, so perhaps punishing simple bad behaviour might also work.

But of cause, all of this requires MPs as a whole to actually want to improve!